Is the human touch irreplaceable?
DID YOU KNOW….Around the year 1500AD, Leonardo da Vinci sketched plans for a robot. Technology has always been a crucial part of humanity’s history, with every new invention, it becomes more and more relevant and specific to our needs.
Technology
At NGS, we love technology. A cornerstone of our business model is to have a lean back-office operations model. A model that allows us to work faster than our competitors with a lower cost across a wide geographic area. It means that we can actively track and monitor our operatives performance and use this to improve each contract’s service model over time. It even means I can get my coffee automatically made at the exact right temperature and time every day in the office.
Vast numbers of organisations are relying more and more on technology for their security, CCTV, electronic access control and remote monitoring, to name a few. These systems can be hugely effective and save money in the long term after the initial capital investment.
Humanity
Now, this may sound like a love piece for security technology, but it could not be further from the truth. For although many of our clients do use technology as part of their security strategy. They also find a huge benefit in the touch only a human being on-site can bring.
I personally never use a self-checkout in a supermarket, because I enjoy the human interaction element of the process. The same is valid for checking into a hotel. In fact, anytime I am faced with the choice of a person or a faceless LED screen to receive service, I will always pick the human.
Service
You cannot replace the friendly yet reassuring presence of a security operative on-site. Skilled operatives get to know the service users and can adapt instantly to changing requirements (dynamic environments). Meaning the tiny nuances that each service user requires are met. Their experience builds automatically and does not need software updates once a year with new data.
For organisations who want to bring a level of service interaction that positively drives repeat custom, you cannot beat a well trained and well-presented security operative. They are, after all, almost always the first and last impression people get when visiting you.
